Terms of Use (updated 2025-05-01)

The trademark PayRelay is owned by the Norwegian company Red Rock Solutions AS, Org. no. 994 588 982, Stemmane 12, 4636 Kristiansand (hereinafter PayRelay).

PayRelay lets the customer gain access to, and pay for the energy used at locations such as camping sites and harbors on behalf of the facility owner through the webapp.

The following terms of use ("Terms of Use") apply to the relationship between PayRelay and the customer ("Customer") who uses PayRelay ("the Service").
The Customer accepts the Terms of Use by using the Service.

General

• The Customer scans the QR code or enters the code to access the power
• Prices are always stated in the webapp
• Once the payment is completed, the power supply will start
• The power supply stops either when the Customer unplugs, or when the time is up
• All complaints should be directed to the facility owner. PayRelay is not responsible for products and services provided by the facility owner

Payment

• PayRelay is entitled at all times to charge the Customer's payment card for services purchased within the system at the current prices
• When paying for Services, card information will be processed by the payment operator 'Stripe', which is a secure electronic payment provider
• If the payment fails, PayRelay has the right to charge your registered payment card for all outstanding amounts you are responsible for
• Any financial claims against you that cannot be deducted from your registered payment card or paid will result in the issuance of a fee-free invoice with a 14-day payment term, which the Customer is obligated to pay
• In the event of late payment of the issued invoice, PayRelay reserves the right to charge interest on late payments and, if applicable, a collection fee for the re-issued invoice with a 14-day payment term, in accordance with the Act on Delayed Interest (LOV-1976-12-17-100)
• Prices for the service are stated in the web app

Customer's Obligations

• It is the Customer's responsibility to ensure that the power is turned on and the service is completed correctly
• It is the Customer's responsibility to ensure that the vehicle meets the necessary requirements to receive power
• It is the Customer's responsibility to ensure that the registered payment card is valid and has sufficient funds
• It is the Customer's responsibility to pay all outstanding payment claims for using the service
• It is the Customer's responsibility to regularly review the Terms of Use and the Privacy Policy
• It is the Customer's responsibility to ensure that all equipment connected is legal and does not draw more power than the outlet is set up for.

Updates

• PayRelay reserves the right to replace or modify these Terms of Use and Privacy Policy at any time
• By using the Service, the Customer agrees to the currently applicable Terms of Use and Privacy Policy

Disclaimer

PayRelay is not responsible if:

• The phone is stolen or misused by another person
• The Service does not work due to network failures or if the mobile operator makes the Service unusable
• The Customer does not receive power after the payment has been completed
• There is a power outage and a new payment is required to receive power
• Damage or loss occurs to the Customer's or facility owner's equipment
• The power output is reduced due to capacity or other reasons

Disputes

The agreement is governed by Norwegian law. Disputes shall be sought to be resolved amicably in the event of a conflict between PayRelay and the Customer. If an agreement cannot be reached, the case shall be brought before Agder Tingrett (Agder District Court).

Privacy Policy

The personal information collected is used for the purposes described in this privacy policy.

PayRelay processes the following personal information:

• Country of issuance of the payment card
• Last 4 digits of the payment card
• Email address
• Name
• Transaction history including product, location, and time

PayRelay does not collect any other card information. The card data is encrypted and processed by the payment service provider Stripe. Neither the facility owner, PayRelay, nor Stripe can see the card information. Stripe's payment solution is used by companies such as Amazon and Facebook. You can find the full content of the Stripe Service Agreement here: https://stripe.com/en-no/legal

Support inquiries

When you contact our support, we may store the following information:

• Name
• Email address

Customer inquiries

When you contact PayRelay via email, telephone, or through our website, we may collect, among other things:

• Name
• Email address

Why PayRelay collects personal information

PayRelay collects personal information in order to operate its services and provide the best offerings to our customers, suppliers, and partners. The information is used, among other things, for:

• Enabling the use of the application
• Contacting users in case of any errors or suspected errors
• Communication with users
• Providing customer support
• Further development of products and services

How the information is collected

The information is collected through:

• Submission of emails, contact forms, etc.
• The use of the webapp
• Registration of payment cards in Stripe

How the information is stored and deleted

The information is stored for as long as necessary based on the purpose of the storage. This information is stored, processed, and deleted in accordance with applicable laws. The information is deleted by contacting us via email unless it is legally required to retain the information for a certain period (e.g., legal claims, accounting regulations, etc.).

Disclosure of information to third parties

We share necessary information with partners to the extent necessary to carry out our service offerings and associated services.

Beyond this, PayRelay does not sell or share personal information with external third parties unless required by Norwegian law.

Rights

You have the right at any time to request access to the information we process about you and how it is processed. You can also request changes and deletion of this information.

Changes to this privacy policy

From time to time, we may need to update this privacy policy to provide you with accurate information on how we process personal data. By continuing to use PayRelay's services, you agree to the updated privacy policy.

Contact information

Kristiansand feriesenter

Dvergsnesveien 571

4639 KRISTIANSAND

Tlf. +47 380 41 980 Vakttlf. +47 950 06 320 pay_relay@togital.no

Red Rock Solutions AS, Stemmane 12, 4636 Kristiansand